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FREQUENTLY
ASKED QUESTIONS

Got a question? Check our FAQ or connect with our team using the options below

New Trailer Sales
How do I obtain a quote for a new trailer?

Obtaining a quote from Sloanebuilt is simple. Contact our sales team via 02 4647 4800, email sales@sloanebuilt.com.au or our online enquiry form? and provide as much information as possible about your requirements, including the trailer type, intended application, payload, operating conditions, and any specific features or customisations you may need. Our experienced team will work closely with you to understand your business needs and recommend the most suitable solution. If you're unsure exactly what configuration you need, our team can guide you through the options and help design a trailer that maximises productivity, safety, and long-term value for your operation.

How do I obtain a a copy of my build specifications?

Due to privacy and confidentiality requirements, Sloanebuilt does not release specific build documents. However, if you require specific information about your trailer, our friendly Sales Team will be happy to assist. Simply contact us and provide your trailer's VIN (Vehicle Identification Number).

How do I know which trailer specification is right for my application?

Our experienced sales and engineering teams can help determine the best trailer design based on your payload, freight type, operating environment, route requirements, and compliance obligations. We work closely with customers to ensure each trailer is fit for purpose and delivers maximum productivity.

Can Sloanebuilt build a custom trailer?

Yes. Every Sloanebuilt trailer is built to meet the specific needs of our customers. We can customise dimensions, axle configurations, body designs, load restraint systems, access equipment, hydraulic systems, and a wide range of optional features.

How long will it take to build my trailer?

Build times vary depending on the trailer type, specifications, and current production schedules. Our sales team will provide an estimated delivery timeframe when your order is placed and keep you informed throughout the build process.

Are Sloanebuilt trailers designed for Australian conditions?

Absolutely. Sloanebuilt trailers are designed and manufactured in Australia for Australian operating conditions. Our trailers are engineered to withstand demanding environments across transport, agriculture, construction, mining, and waste industries.

Can my trailer be designed to meet PBS requirements?

Yes. Sloanebuilt has extensive experience designing and manufacturing Performance Based Standards (PBS) compliant trailers and combinations. Our team can assist with selecting the right configuration to maximise productivity while meeting regulatory requirements.

Do you offer finance options?

While Sloanebuilt does not directly provide finance, we can work with your preferred finance provider and supply any information required to support your application.

Can I choose specific components and brands?

Yes. We work with leading component suppliers and can discuss options for axles, suspensions, braking systems, hydraulics, lighting, tarping systems, and other equipment to suit your operational preferences.

Can I inspect my trailer during the build process?

In many cases, customers can arrange to visit our facility and view their trailer during production. Please speak with your sales representative to discuss available opportunities.

What support is available after delivery?

Our commitment doesn't end when your trailer is delivered. Sloanebuilt provides ongoing parts, service, and technical support to help keep your equipment operating efficiently throughout its working life.

Why choose a custom-built trailer over an off-the-shelf model?

Every transport operation is different. A custom-built trailer allows you to tailor the design, dimensions, axle configuration, payload capacity, and features to suit your specific application and operating conditions. By designing a trailer around your requirements, you can maximise productivity, improve efficiency, enhance safety, and ensure the equipment is fit for purpose from day one. Our team works closely with customers to understand their needs and develop solutions that deliver long-term value.

What is the difference between steel and aluminium trailer construction?

Both steel and aluminium offer unique advantages depending on the application. Steel is renowned for its strength, durability, and ability to withstand demanding operating conditions, making it a popular choice for heavy-duty transport applications. Aluminium can provide weight savings, which may help maximise payload capacity in certain operations. However, material selection should always be based on the intended use, operating environment, and performance requirements. Our team can help determine the most suitable construction materials for your specific application.

How can a trailer be configured to improve payload capacity?

Payload capacity can be influenced by a range of factors including trailer design, dimensions, axle configuration, material selection, and component choices. Our engineering team considers the entire operation when designing a trailer to help optimise payload while maintaining compliance, durability, and safety. We can also assist with PBS-compliant configurations that may further improve productivity and efficiency.

What should I consider when replacing an existing trailer?

When replacing a trailer, it's important to evaluate your current operation and identify opportunities for improvement. Consider factors such as payload requirements, freight type, operating routes, maintenance costs, compliance obligations, loading and unloading processes, and any changes to your business since the original trailer was purchased. Our team can review your current equipment and recommend a solution that meets your present and future operational needs.

Can Sloanebuilt match an existing fleet specification?

Yes. We regularly work with fleet operators to maintain consistency across their equipment. Whether you're expanding an existing fleet or replacing a trailer, we can review your current specifications and design a trailer that aligns with your operational requirements, fleet standards, and branding preferences wherever possible.

What documents are supplied with a new trailer?

Documentation supplied with a new trailer may include registration and compliance documentation, operating information, component manuals, warranty information, and other relevant records applicable to the build. The exact documentation provided will vary depending on the trailer type and specifications. Our team will ensure you receive the information required to safely operate and maintain your equipment.

What is PBS and do I need it?

PBS stands for Performance Based Standards, a national framework that allows heavy vehicle combinations to be designed and approved based on performance outcomes rather than prescriptive vehicle dimensions alone. A PBS-approved trailer may provide benefits such as increased productivity, improved payload capacity, enhanced safety, and greater operational efficiency, depending on your application and approved operating routes. Whether you need a PBS trailer will depend on your freight task, operating requirements, and the routes you travel. Our experienced team can help determine whether a PBS-compliant solution is suitable for your business and guide you through the available options.

Can I trade in my existing trailer?

If you're considering trading in your existing equipment, we recommend contacting our team to discuss your requirements.

Spare Parts

SPARE PARTS

How can I purchase parts?

Parts can be purchased three ways; Browsing online using the categories and search bar, and adding to cart.
OR
Calling our spare parts team on 02 4647 4800, to organise a purchase over the phone.
OR
Visitng our retail store located at 21-33 Dunn Road, Smeaton Grange.

I need to replace a particular part on my trailer.

Sourcing a component for your trailer is simple. Simply call 02 4647 4800 with the last 4 digits of your trailer VIN ready. Our spare parts team will be able to look up your build sheet and advise the correct component to use.

Can you help identify a part from a photo?

Yes. If possible, send clear photographs of the component, including any part numbers, labels, or identifying markings. Combined with your VIN, this often allows our team to quickly identify the correct replacement part.

What if my trailer uses components from another manufacturer?

Many trailers utilise components supplied by leading manufacturers, including axles, suspensions, braking systems, hydraulics, lighting, and electrical equipment. Our Parts Team can assist in sourcing the correct replacement component or direct you to the appropriate supplier where required.

Can you ship parts Australia-wide?

Yes. We can arrange delivery of parts to customers throughout Australia. Shipping times will vary depending on stock availability, part size, and delivery location.

How quickly can I get the parts I need?

Availability varies depending on the part required. Many commonly requested items can be supplied quickly, while specialised or custom components may require additional lead time. Our team will provide an estimated timeframe when processing your enquiry.

Service & Repairs
How can I book in for service or repairs?

Booking a service or repair is easy. Simply contact our Service Team by phone or email to discuss your requirements. To help us assist you as quickly as possible, please have your VIN (Vehicle Identification Number) available, along with details of the service or repair required. Our team will work with you to schedule a suitable time and minimise downtime where possible.

I need a copy of the service schedule for my rigid body/ trailer.

Sloanebuilt can provide service schedule information for your trailer or rigid body. Simply contact our Service Team on 02 4647 4800 or repairs@sloanebuilt.com.au and provide your VIN (Vehicle Identification Number), and we'll ensure you receive the correct maintenance schedule for your equipment.

How often should my trailer be serviced?

Service intervals can vary depending on the trailer type, operating conditions, and application. Regular inspections and preventative maintenance are essential to ensuring safe operation and reducing the risk of unexpected downtime. Our Service Team can provide guidance on the recommended service requirements for your specific equipment.

Do I need to book servicing in advance?

We recommend booking servicing in advance where possible to help secure your preferred timeframe and minimise operational disruption. If you require urgent repairs, please contact our team and we will do our best to accommodate your requirements.

Can Sloanebuilt repair trailers that were not manufactured by Sloanebuilt?

Our Service Team can assess a wide range of trailer and rigid body repairs. Please contact us to discuss your requirements and we will advise whether we can assist.

Can I send photos of the damage before booking?

Yes. Providing photographs can help our team better understand the issue, identify potential parts requirements, and prepare for the repair before your equipment arrives.

Do you carry out warranty repairs?

Yes. If your trailer or rigid body is covered under warranty, our team can assess the issue and advise on the appropriate repair process. Please have your VIN available when contacting us regarding a warranty-related enquiry.

What types of repairs can Sloanebuilt perform?

Our experienced technicians can carry out a wide range of repairs and maintenance services, including structural repairs, body repairs, component replacement, suspension work, braking systems, hydraulic systems, access equipment, and general trailer maintenance.

Why is preventative maintenance important?

Regular servicing and preventative maintenance help identify potential issues before they become major problems, reducing the risk of costly repairs, unexpected downtime, and safety concerns. A proactive maintenance program can also help extend the service life of your trailer and maintain its performance.

How can I reduce trailer downtime?

Routine inspections, scheduled servicing, and addressing minor issues before they become major repairs are the best ways to reduce downtime. Our Service Team can help develop a maintenance approach that supports the reliability and productivity of your equipment.

Can I discuss a repair before bringing my trailer in?

Absolutely. Our team is available to discuss any concerns you may have and provide guidance on the best course of action before booking your equipment in for inspection or repairs.

Online Store

ONLINE STORE

How do I find the right part for my trailer?

You can search by product category, part name, or part number through our online store. If you're unsure which part you need, our Parts Team is happy to help.

I'm not sure if a part will fit my trailer. What should I do?

If you're unsure whether a part is suitable for your trailer, please contact our Parts Team before placing your order.

Do I need an account to place an order?

No. You can place an order as a guest or create an account for a faster checkout experience and easier access to your order history.

Can I use my trade account online?

Unfortunately, we are currently unable to support trade accounts on online purchases.

I have an issue with my order or need to make a return.

Please contact website@sloanebuilt.com.au with the full details of your claim/ return.

How do I know if my order has been received?

Once your order is submitted, you will receive an order confirmation email containing your order details. If you do not receive a confirmation, please check your junk or spam folder or contact our team for assistance.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information via email so you can monitor your shipment's progress.

How long will it take for my order to arrive?

Delivery times vary depending on stock availability, shipping location, and courier services. Estimated delivery timeframes will be provided during the ordering process where available.

Do you ship Australia-wide?

Yes. We can arrange delivery of parts and accessories to customers throughout Australia. Delivery timeframes may vary depending on your location and the size of the order.

What if the item I need is out of stock?

If an item is unavailable, our team will advise expected lead times and discuss available alternatives where applicable.

Can I change or cancel my order?

If your order has not yet been processed or dispatched, we may be able to make changes or cancel it. Please contact our team as soon as possible if you need to amend an order.

What if I ordered the wrong part?

If you've ordered the wrong part, contact our team as soon as possible. Returns may be accepted for unused items in their original packaging, subject to our returns policy. We recommend confirming fitment before ordering if you're unsure which component is required.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the item and packaging. Our team will work with you to resolve the issue promptly.

Is my payment information secure?

Yes. Our online store uses secure payment processing and industry-standard security measures to help protect your personal and payment information.

Can I contact someone if I need help?

Absolutely. Our knowledgeable Parts Team is available to assist with product enquiries, part identification, ordering assistance, and general support. If you're unsure about anything, we're here to help.

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NEED TO SPEAK TO ONE OF OUR TEAM?

Simply call 02 4647 4800 and follow the prompts.